MFR by Simplias

MFR by Simplias is a next-generation Field Service Management (FSM) solution purpose-built for companies managing complex assets, workforces, and service operations. Designed to optimize the full service lifecycle—from dispatch to execution to reporting—MFR enables organizations to deliver faster response times, improved technician efficiency, and higher customer satisfaction.

With a modular architecture and intuitive UI, MFR supports everything from preventive maintenance scheduling and mobile work order management to advanced SLA tracking, compliance documentation, and automated service workflows. Whether you’re managing internal teams, subcontractors, or third-party service providers, MFR ensures operational visibility and consistency at scale.

Backed by Simplias’ decades of experience in enterprise-grade field service solutions, MFR delivers the flexibility, security, and industry alignment needed for dynamic field environments like energy, utilities, and manufacturing.

Smarter Field Operations, Seamlessly Connected

MFR by Simplias and Cumulocity work together to close the loop between connected assets and frontline execution. Through native integration with the Cumulocity IoT platform, MFR enables real-time service automation based on asset conditions, predictive alerts, or IoT-driven KPIs.

When a connected machine triggers a fault or crosses a defined threshold, Cumulocity automatically initiates a service request in MFR. The request is then intelligently routed based on technician skills, location, and availability—ensuring the right response, faster.

Together, MFR and Cumulocity enable:

• Automated service workflows triggered by real-time asset data
• End-to-end visibility from sensor alert to service resolution
• Mobile-ready execution, with rich data and asset history in technicians’ hands
• Faster issue resolution and reduced downtime
• Proactive maintenance programs, improving asset longevity and service margins

The result is a fully connected FSM ecosystem where data doesn’t just inform—it activates. Organizations gain the agility to respond to issues as they arise, reduce unplanned downtime, and delight customers with faster, more accurate field service.